At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
This position is responsible for formulating the CVM strategy, input to segment strategy and implementing it in order to achieve the objectives of leading the industry in ARPU, Churn control and high value market share, resulting in the financial objective of incremental budgeted revenue.
Key Accountabilities
Define the Base Management Strategy (incl. retention) and cross-functional alignment. Maximize the commercial value of the customer base retention, loyalty, cross and up-sell and base value migration management.
Build Predictive & Propensity models for better decision making pertaining to key aspects such as Churn, acquisition leading to better customer lifecycle management resulting into revenue saving enhancement
Manage retention and loyalty as well as the related customer investment budget and contribute to definition of commercial policies.
Tools, Processes & People Identify new tools / modifications to existing tools to support new requirements by interacting with various cross functional teams, external vendors & Build team capabilities.
Manage the overall operational, budgetary, and financial responsibilities and activities of the CVM department.
Competencies
Excellent verbal and written communication skills with the ability to influence stakeholders at various levels of the organization
Proven experience in leading and managing teams, fostering a collaborative and high-performance culture
Proven Ability to develop and execute CVM strategies aligned with business goals and market dynamics
Ability to schedule & plan activities or tasks
Qualifications and Experience
Degree in Information Systems / BSc Computer Science / B.Eng. /Actuarial Science (or similar tertiary qualifications).
3 years or more of experience in CVM and Advanced Analytics
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Applications close on the 28th of May 2024.