CENTRAL BANK OF LESOTHO
𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 𝗢𝗳𝗳𝗶𝗰𝗲𝗿/ 𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻
Ref: HDO/R
The Help Desk Officer is responsible to maintain professional relationships with the Bank visitors, by receiving them, understanding their purpose for coming to the Bank, and directing them to relevant departments where they could get help.
𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:
• Providing information service for clients and the public on the operations of the Ban
𝐓𝐡𝐞 𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐭𝐨:
• Providing information service for clients and the public on the operations of the Bank.
• Managing a helpline.
• Dealing with clients’ complaints.
• Monitoring and assisting with the improvement of service quality and customer care.
• Setting appointments for personnel of the Corporate Communication Division with external stakeholders, filing and managing records and equipment of the Division.
• Assisting in the provision of protocol services and official events management.
𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬 𝐚𝐩𝐩𝐥𝐲𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬 𝐫𝐨𝐥𝐞 𝐫𝐞𝐪𝐮𝐢𝐫𝐞 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐚𝐥 𝐜𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬:
• Interpersonal Skills
• Problem-Solving
• Team-Work
• Commitment to duty
• Concern for order
• Taking initiative
• Presenting and Communicating Information
• Writing and Reporting
𝐀𝐥𝐥 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬 𝐰𝐢𝐬𝐡𝐢𝐧𝐠 𝐭𝐨 𝐚𝐩𝐩𝐥𝐲 𝐬𝐡𝐨𝐮𝐥𝐝 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐚𝐛𝐨𝐯𝐞-𝐬𝐭𝐚𝐭𝐞𝐝 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐚𝐥 𝐜𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬 𝐚𝐧𝐝 𝐚𝐧𝐲 𝐨𝐟 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐢𝐧𝐢𝐦𝐮𝐦 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
• Minimum requirement is a Diploma in Public Relations, Communication Science, Media Studies, Business Management, Office Management or related field.
𝐓𝐨 𝐀𝐩𝐩𝐥𝐲 𝐏𝐥𝐞𝐚𝐬𝐞 𝐕𝐢𝐬𝐢𝐭: https://lnkd.in/dwaY4W7E
𝐂𝐥𝐨𝐬𝐢𝐧𝐠 𝐝𝐚𝐭𝐞: 5th July 2024.