Collections Officer

THUSONG FINANCIAL SERVICES

Position: Collections Officer

JOB SUMMARY:

The Collections Officer will be responsible for managing overdue accounts and ensuring a timely collection of outstanding payments. This role involves interacting with clients to resolve payment issues, negotiating payment terms, and maintaining accurate records of collections activities. The ideal candidate must have strong communication skills and a proven track record in collections.

KEY RESPONSIBILITIES:

• Monitor and track the status of accounts receivable and follow up on overdue payments in a systematic manner.

• Maintain accurate and up-to-date records of all collections activities and client interactions.

• Collaborate with the finance team to reconcile discrepancies and resolve any billing issues.

• Prepare and present reports on collections activities and aged receivables to management.

• Achieve pre-set monthly targets.

• Provide exceptional customer service while handling sensitive payment issues professionally.

• Stay informed about industry trends and regulatory changes affecting collections practices.

REQUIRED SKILLS:

• Experience from a financial institution will be an advantage

• Minimum 3 years experience in a collections role

• Strong understanding of collections procedures and best practices

• Ability to work independently and as part of a team in a fast-paced environment

QUALIFICATIONS:

• A Diploma/Degree in Finance, Business Administration or a related field qualification