LAND ADMINISTRATION AUTHORITY
Position: Customer Services Assistant
The Authority seeks applications from qualified, competent, and highly motivated individual to fill the following positions within the organisation. The position is based in Mohale’s Hoek. It requires good spoken and written. Sesotho and English. A competitive and market-related remuneration. package including non-contributory benefits is offered. Brief description of the position is provided below
Customer Services Assistant
Job Scop:
The officer has responsibility for assisting Customer Services staff and customers by providing technical and administrative information support and
Specific Duties and Responsibilities:
• Timely and efficient response to requests of staff and customers for retrieval of documents and information
• Providing courteous and correct information to customers both face-to-face and by telephone
• Accurate and secure record filing
• Effective communication with other Customers Services staff and customers
• Adherence to procedures and instructions
Qualifications/Knowledge:
• Must have passed COSC of LGCSE and a Diploma in Office Administration, Diploma in Business Management, Diploma in Public Administration and Certificate in Customer Services or an appropriate discipline preferably related to land or property. • Knowledge of office administration procedures
Skills:
• Basic customer communication and service principles
• Basic computer skills.
• Ability to follow instructions
Experience:
• At least one (2) years work experience preferably related to customer support or providing information.
Submission of Applications:
All applications must include a fully completed application form, a detailed CV with the names and contact details for three referees, and a covering letter. Application forms may be downloaded from the Authority’s website www.laa.org.ls
Completed application forms, detailed curriculum vitae, and cover letter may be emailed to jobs@laa.org.ls for the attention of The Director of Corporate Services, Land Administration Authority information please call 22214100 For further
Applications must be received on or before Friday, 31 May 2024. All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose). Applicants who do not hear from the Authority by 29 June 2024 may assume that their applications have not been successful.