Customer Support Representative for Global PublishingRight now, we are hiring an English Speaking Customer Support Representative to help us support and take care of our players.
Opportunities
Joining the Yodo1 team will give you opportunities to learn and grow by working closely with leaders and experts in game publishing and production and expanding your customer service skills by catering to a global market.
Responsibilities
- Handle all incoming customer inquiries and concerns;
- Gather and escalate player feedback and issues;
- Be able to prioritize support issues while maintaining high customer satisfaction.
Requirements
- 3+ years proven experience in customer service and support;
- With good written and verbal communication skills;
- Ability to communicate clearly, concisely, and proactively;
- Scalable thinking: Yodo1 is growing fast; those who think scalably advance quickly.
Preferred
- Proficiency in using Google Docs and Google Sheets;
- Experience working with international teams;
- Able to work at least 8 hours between 3 PM and 11 PM Beijing Time;
- Background in basic mobile troubleshooting is an advantage;
- Passion for mobile games is a plus.
What We Offer
We want our contributors to grow with Yodo1 and take ownership in our shared success. At Yodo1, you will enjoy:
- Fair pay based on qualifications, experience, and fit for the role.
- Flexible hours and unlimited paid time off.
- The ability to Work From Anywhere (WFA).
- The option to be paid in your currency of choice.
- An allowance to purchase devices or equipment to improve your WFA setup.
- Variable compensation through our annual bonus programs.
- Pre-IPO access to our Employee Stock Option Plan.