Head of Customer Success

• Help our customers elevate their open source practice and success

• It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator.
• We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day.
• We’re looking for for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical’s customers.
• The Head of Customer Success must be action oriented, and motivated to drive growth across the globe in a fast-moving organisation.
• This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success.

We value:

• A customer first attitude
• Knowledge and passion for open source technology and infrastructure
• Technology and SaaS experience
• An ability to speak to technical customers in their language
• Commitment to customer experience, across all customer segments from small to global strategic customers
• Experience in onboarding, success planning, quarterly business reviews and escalation management
• A track record of delivering success for your customers and for your organisation
• Developing and growing talent and a track record building high achieving teams
• Data-driven decision making, with a willingness to experiment and iterate
• Bachelor’s or equivalent in Computer Science, STEM or similar
• Written and verbal communication skills in technical discussions

What we offer

• Work from home with global travel 2 to 4 weeks for internal and external events
• An opportunity to help shape a company and products with a strong influence in the open source community
• An inclusive work environment
• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel