Junior System Administrator – Remote

• Burlington, Ontario, Multiple Countries
• Full Time
• Mid Level

HostPapa Inc. is looking for a proactive, reliable, communicative and resourceful System Administrator to monitor and manage our Linux web hosting infrastructure, assist our Support department as needed and escalate issues appropriately and in a timely manner.

This is a remote position where you will be working in shifts from your home environment.

Responsibilities:

• Active monitoring and immediate issue management or escalation of our Linux servers
• Troubleshooting, reporting and escalation of hardware issues.
• Auditing the hosting servers in order to improve their performance, uptime and density.
• Diagnosing and handling security and abuse issues on a user account level per our procedures and policies.
• Performing migrations of customers accounts within or into our infrastructure.
• Working with IPMI remote management tools and performing file system checks and similar tasks with them.

Requirements:

• Minimum 2 years of experience working as a Linux System Administrator in a web hosting environment.
• Quickly and successfully diagnose and mitigate typical web hosting problems, examples include: mail deliverability, CPU load, Apache outages and similar technical issues.
• Solid knowledge of CentOS 6 and 7 and some of or all of the following software: cPanel, CloudLinux, LAMP stack, Linux system diagnostics tools.
• Knowledge of virtualization systems (preferably Xen) on both the hypervisor and guest VM levels.
• Basic bash scripting skills and ability to understand basic bash scripts.
• Ability to work independently and proactively with a drive to learn, improve and advance.
• Customer awareness and care for the customer.
• Excellent communication skills, using grammatically correct and well-spoken verbal and written English, resulting in being able to politely and successfully communicate with other team members, departments or 3rd party vendors on a regular basis.
• Own Linux or MacOS workstation, regularly updated and secured.

Bonuses/pluses:

• Experience with Windows hosting is a plus.
• Familiarity with one or more content management systems is a plus, for example: WordPress, Drupal and Joomla.
• Experience with Plesk is a plus.