๐๐จ๐ข๐ง ๐ญ๐ก๐ ๐๐๐ญ๐ฌ๐๐จ ๐๐จ๐ฏ๐๐ฆ๐๐ง๐ญ
We are looking for the following skill: ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐๐ง๐๐ ๐๐ซ
Department: ๐๐, ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ & ๐๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง
๐๐๐ข๐ง ๐๐ฎ๐ซ๐ฉ๐จ๐ฌ๐
To be responsible for managing the countryโs operations functions, day to day operational design and activities, processes and procedures documentation and standardization of Operating Model Roles.
To oversee country corporate real estate planning, office build outs, implementation and operations to ensure a safe and efficient work environment.
๐๐จ๐ฌ๐ข๐ญ๐ข๐จ๐ง ๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ
๐๐๐ฎ๐๐๐ญ๐ข๐จ๐ง
A university degree in Commerce/Information Systems or related field.
๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐
โข 7 yearsโ experience in Operations, Project Management or related area of work.
โข 3 years of experience in process automation and mapping.
โข Strong understanding and application of agile methodologies.
๐๐๐ซ๐ญ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ
โข SAFe Agile certification will be an added advantage.
โข Six Sigma certification will be an added advantage.
๐๐ง๐จ๐ฐ๐ฅ๐๐๐ ๐
โข Knowledge of facilities management, maintenance, and environmental services.
โข Working knowledge of financial data, budgets and variance analysis.
๐๐ค๐ข๐ฅ๐ฅ๐ฌ
โข Problem-solving and decision-making.
โข Organizational and supervisory skills.
โข Excellent negotiation skills.
โข Customer focus and bottom line orientation.
โข Negotiation skills in a corporate environment.
โข Ability to build partnerships with vendors.
โข Project management experience required with ability to multi-task with high volume throughput.
๐๐ซ๐ข๐ญ๐ข๐๐๐ฅ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐๐๐ฅ๐๐ฌ /๐๐จ๐ซ๐ ๐๐๐๐จ๐ฎ๐ง๐ญ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ
โข Implements operational procedures and processes according to expectations and goals set to improve customer service and enhance staff productivity.
โข Ensure continuous improvement by championing service improvement plans.
โข Monitors adherence to operations policies and procedures.
โข Monitors customer service management and provide monthly customer feedback reports.
โข Performs internal control routines on all core processes that improve internal controls to minimize operational losses.
โข Implements Business Continuity Management plans across the Subsidiary and Safety, Health and Environmental (SHE) issues to address pandemic or any major disruptive event.
โข Implements an appropriate health and safety structure within the Subsidiary to enable the routine monitoring, evaluation and prompt reporting of health and safety issues to the appropriate forum.
โข Implements and ensure country projects are within set timelines, on budget, and in agreement with procedures and methodologies.
โข Manage the Back Office Operations team in ensuring all transactions are processed promptly and accurately.
โข Gathers and analyses all relevant information (including market demographics and competitive factors) to determine a prospective location’s suitable for the subsidiary.
โข Implements the property and building standards associated with the “look and feel” of buildings such as, amongst others, signage, use of posters, ablution facilities, offices and parking.
โข Negotiates Service Level Agreements (SLA) and Continuous Improvement efficiencies on behalf of the subsidiary.
โข Coordinates the execution of all construction-related documentation, including, but not limited to, letters of intent, leases, commission agreements, and tenant allowance agreements.
โข Attends to day to day maintenance issues and action where necessary.
๐๐จ๐ฐ ๐ญ๐จ ๐๐ฉ๐ฉ๐ฅ๐ฒ:
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae and copies of educational certificates to: ls.recruitment@letshego.com or hand deliver at Letshego Place, 20 Bowker Road, Old Maseru Toyota Building, Maseru, Lesotho on or before 28th May 2024 at 1700hrs.
๐๐ข๐ฌ๐๐ฅ๐๐ข๐ฆ๐๐ซ
Only shortlisted applicants will be contacted. Letshego Financial Services Lesotho reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.