Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Manage the migration of accounts from transactional to Self Service
- Maximise cross sell opportunities and strengthen client relationships
- Provide sales support efficiencies and services in order to ensure retention of clients
- Track, control and influence service activities with the specific aim to achieve previously determined service team targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence service activities with the specific aim to increase service efficiencies
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
Job Details
Application Closing Date: 10/08/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.