At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
Assist key account managers to gain and keep customers by providing customer service and managing customer accounts. The support specialist is responsible for all after sales support to ensure that the customer queries are attended to and maintain acceptable churn rate.
Key Accountabilities
Manage in contract base of the SMME segment.
Ensure Customer satisfaction and relationship management after sale is completed.
Develop customer service programs to provide outstanding service.
Suggest sales process improvements.
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
Competencies
In-depth understanding of sales principles and customer service practices
Teamwork and motivational skills
Ability to multitask and make decisions quickly.
Excellent verbal and written communication skills
Hands on experience with ERP and CRM systems
Qualifications and Experience
• B. Comm Business Management or B. Comm Marketing and Management Science or Bachelor of Business Administration Degree.
• At least 5 years customer service
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Applications close on the 27th of May 2024