Job Description
The Lesotho Post Bank, your only Basotho Bank invites suitably qualified candidates to apply for the following vacant position:
Job Title : Teller (Paterson Grade B)
Reports to : Branch Supervisor
Department : Retail
Location : Maseru
JOB PURPOSE
To provide excellent service by processing customers transactions in a quick, correct, and efficient manner according to specified procedures and to develop enduring and rewarding relationships with customers by effectively selling LPB solutions to meet the needs/aspirations of the customer. Provide a face-to-face customer service.
DUTIES AND RESPONSIBILITIES
- Identifies and utilises opportunities to increase market share.
- Applies product knowledge to achieve sales results.
- Generates leads.
- Management of cost.
- Readiness to serve customers and look professional when the branch opens.
- Understanding the needs and wants of customers.
- Provides customers with solutions and alternatives to satisfy their needs and wants (cross sell/up-sell)
- Provides customers with all information required to make an informed decision.
- Helps customers understand how best to use the bought solutions.
- Serves customers promptly & efficiently.
- Provides proper and correct product information to customers.
- Engages with the customers in a professional and respectful manner as specified in the service standards.
- Probes to understand customers’ needs and expectations.
- Processes customers’ requests in an efficient and effective manner to avoid mistakes.
- Attends to customer complaints and ensures that they are resolved timely and to the satisfaction of the customer.
- Builds and maintains enduring and rewarding relationships with customers.
- Observes and practices LPB values.
- Treats customer information with necessary confidentiality.
- Advice customers on how to keep their money safe to avoid mugging.
- Adherence to LPB Policies and Procedures
- Executes activities within risk and compliance requirements.
- Error free capturing of transactions.
- Accepts deposits and makes withdrawals for the customers.
- Daily balancing of all cash holdings.
- Dispatches excess cash to ensure that Tellers’ cash and branch limits remain within authorized cash holdings.
- Always observes and adheres to safety and security measures.
- Actions daily Tellers balancing reports.
- Reporting of suspicious transactions, discrepancies and any other irregularities observed.
- Achieves competence against all key result areas required.
Job Requirement
EDUCATIONAL REQUIREMENTS AND EXPERIENCE
- An appropriate Business degree
- 1-2 years’ experience in customer interaction/service role preferably in sales within a financial service industry will be an added advantage.
GENERAL KNOWLEDGE, SKILLS AND ABILITIES
- Good communication skills
- Cash handling skill.
- Customer service skill
- Integrity and honesty
- Speed and accuracy.
The closing date for submission of applications is 24th May 2024
DISCLAIMER: ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED